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Fire Alarm Systems are designed to provide early notification of a Fire to help reduce the risk to both the building and the people within it. Therefore ensuring these life safety systems are is in full working order is not only a legal requirement but vital to allowing you to react quickly in the event of a fire.

Safe I.S. to maintain all types of fire alarm systems in Hertfordshire, including small conventional systems with only a few devices, complex addressable networked systems and wireless / radio systems. No system is too big or small for our team of highly skilled & qualified engineers.

We are dedicated to offering a professional and competitive service that you can rely on meaning should you ever need your Fire Alarm System it works to its designed criteria. 


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No Auto Renewing Contracts

We do not tie you into any automatically renewing contracts.

All of our agreements are renewable by mutual consent. We will contact you when your fire alarms contract is due to expire, provide you with a quotation and we are confident you will choose to renew with us due to our previous service and competitive price.

Fully Trained Engineers

A range of training & experience make our engineers competent and qualified to service any fire alarm system. Our engineers are placed on an internal training programmed whilst also attending a range of training from both System Manufacturers & Industry Trade Associations which make them supremely qualified to maintain your systems.

24/7/365 Support in Hertfordshire

Faults and False alarm can happen any time and as part of our service contract, you will be provided with a 24/7/365 emergency response line. If you need us our engineers will be in Hertfordshire, on hand to help.

Fixed Price Maintenance Contracts

We provide fixed price quotations for maintenance of all systems no matter their type or size. Call our friendly experts today to discuss your requirements. 

What do we include in our Fire Alarm Maintenance service in Hertfordshire?

  • Maintenance completed in accordance with BS5839
  • A minimum of 2 visits per annum, on a 6-monthly basis, arranged at convenient times to suit you
  • A dedicated 24/7/365 call-out facility, so should your system develop a fault you can call us any time, day or night.
  • Fixed service pricing, no hidden fees or charges
  • Fully trained and qualified, multi-skilled Fire Alarm Engineers.
  • No rolling or automatically renewing contracts, all contracts are renewable by mutual consent
  • Free advice on system maintenance or improvements
  • Expert knowledge and friendly customer service to support should you have any queries

Proud to be Third-Party Accreditated to BAFE SP203-1

BAFE is the independent registration body for third party certified fire protection companies across the UK. A national independent register of quality fire safety service providers.

We are therefore proud to be Third Party Accredited to BAFE SP203-1 for Fire Detection and Alarm Design, Installation, Commissioning/Handover & Maintenance in Hertfordshire.

The scheme recognises the importance of providing compliant Fire Detection and Alarm Systems and regularly inspect our records, paperwork & even properties we maintain on a random basis to ensure we are completing works to the required standards.

This accreditation scheme can give you peace of mind that when hiring Safe I.S. to work at your property we are completing the works to the highest of standards.

To view the confirmation of our accreditation on the BAFE website please Click Here.

Fire Alarm Maintenance Frequently Asked Questions (FAQs)

Our Frequently Asked Questions (FAQ's) section is designed to help you with your Fire Alarm Maintenance queries for your property in Hertfordshire, however, please feel free to contact us if you would like more detailed information or your question is not listed.

If a Fire Alarm System is deemed to be necessary in a building then it is a legal requirement that a maintenance plan is in place, otherwise, this is a breach of the Regulatory Reform (Fire Safety) Order 2005. 

Quote from the Regulatory Reform (Fire Safety) Order 2005:

"Section 17 - Maintenance:

(1) Where necessary in order to safeguard the safety or relevant persons the Responsible Person must ensure that the premises and any facilities, equipment and devices provided in respect of the premises under this order.. are subject to a suitable system of maintenance and be maintained in an efficient state, in efficient working order and in good repair."

The word "must" in this section of the legislation means that is obligatory, failure to comply with this is an offence. 

Part of BS5839 specifically relates to the maintenance of FIre Alarm Systems and is a widely accepted code of practice for safely and competently completing maintenance works. It is the most widely used document and details processes, methods of working & guidelines that when followed offer an effective solution to managing the maintenance of any given Fire Alarm Systems.

Following the recommendations in BS5839 can be used as a proving method for the responsible person to show you have taken the responsibility and care to ensure the Fire Safety systems are "maintained in an efficient state, in efficient working order and in good repair" as per the requirements of the Regulatory Reform (Fire Safety) Order 2005.

To test the fire alarm system, our engineers will require access to all devices on the system over the course of the testing year & at times we will also need to ring the bells/sounders.

Although we understand this can cause some disruption our engineers work around your day to day use of the property to reduce any disruption by discussing areas they plan to access, planning around meetings or use of specific areas and discussing when it is suitable to ring the bells (should it be required).

Upon arrival in Basildon, to site our engineer will discuss the testing process with you and work with you as much as possible to ensure any disruption is kept to a minimum as we understand you have other things to focus on.

Under the requirements of BS5839, (for a Part 1 System or a Grade A Part 6 System) a minimum of 2 visits are required per service year.

This is because of a specific clause written in the standard which states intervals between inspection/servicing visits should not exceed 6 months.

If visits are completed at intervals of greater than 6 months the system would be deemed as non-compliant, therefore companies offering 1 visit a year is not-compliant.

As part of our service contracts you are granted access to our 24/7/365 emergency call out service.

An emergency telephone number will be provided (by a sticker placed on your fire alarm panel) which you can call any time, day or night. You will be put in contact with an engineer who will discuss the issue and try to resolve the matter over the phone. If this is not possible an engineer will be in attendance ASAP in line with the requirements of the standard which is normally on-site within 8 hours of the call being made.

This service offers you complete peace of mind & support, knowing that if there was a false alarm or fault with the system you have the support needed to prevent

BS5839-1 requires the following to be completed by the "user":

  • Every 24 Hours:
    • Ensure that the Panel is checked to confirm there are no faults on the system. If faults are found the user should record all faults or damage in the log book and should arrange for repair ASAP.
  • Every Week:
    • The user should operate a different call point every week (so if there are 20 call points it would take 20 weeks to test them all) and record the test in the log book. 

Please Note: The person undertaking these tests should have a full understanding & training on how the system operates before completing any tests. 

If you do not feel competent enough to complete these tests, SAFE can either provide training or complete the weekly testing on your behalf. For more information on this service please click here.

There is absolutely no change or relief in Fire Safety Legislation due to COVID-19 , it is the same now as it was before the pandemic. So yes, you do still need to arrange your Fire ALarm servicing as you would before, twice a year at 6 monthly intervals.

Our staff have been defined as key workers and we are therefore offering our services "like normal". Of course, our engineers will remain socially distanced at all times and wear the relevant PPE.

The information provided in the FAQ's section was correct at the time of writing. Although we always strive to keep this up to date, legislation/standards are frequently updated. This section should not be used as legal guidance and or reference.

Interested in our services? Call us today on

  0800 955 3580  [email protected]

What our clients say ...

“Great company to deal with. We had a Fire Risk done and PAT testing. Very easy to book and very competitive price wise. Will use again.  ”

Martin Slater - 5 Star Rating on TrustPilot

“Consistently Excellent Service - Excellent service We have been using Safe for 3 years and they have never let me down!!!”

Barry Scott - 5 Star Rating on TrustPilot

“ Good efficient service, great understanding of our business needs, prompt reporting ”

Emmaus - 5 Star Rating on TrustPilot

“Communication was excellent. On the day of the assessment the man carrying out the assessment arrived early, was thorough and helpful. I received the report in a timely fashion I could not have asked for more.”

C Whyte - 5 Star Rating on TrustPilot

Proudly Third Party Accredited

We are proud to be third party accredited in various fields.

Our varied range of accreditations shows our ability to meet legislation, regulations & guidelines whilst ensuring our work is always completed to the highest of standards.

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